Reference

Your Terms & Conditions at a glance

Our Terms & Conditions explain how your account, device log, and payment record are handled before you enter the lobby.

DANAOVOGoPayQRIS
mpoatn Your Terms & Conditions at a glance
ASK OUR TEAM

Contact paths for term questions

If you need help understanding a clause, start with live chat, then move to WhatsApp or email if we need records.

Live Chat Use live chat during our daily service window for questions on acceptance, clause changes…
WhatsApp Message us on WhatsApp when you want a quick answer about eligibility, device access…
Email Send email when the issue needs a longer record, such as a clause dispute…
DATA AND ACCESS

How we handle your records

We keep only the records needed to run the account, check device access, and answer term-related disputes.

Account data

We store your registered name, email, and payment references so we can match requests to the right file and confirm whether DANA, OVO, GoPay, or QRIS activity belongs to your account.

Device logs

We record browser type, device model, IP pattern, and session time to spot unusual access. If you move from mobile to desktop, the new session is logged and may need a quick re-check.

Cookies

Cookies keep your language choice, session, and last page so you do not repeat steps every visit. You can clear them in your browser, but some account actions will ask you to log in again.

Security checks

Before we change profile details, we confirm the request from the registered contact and check that the new detail matches the account record. That helps keep the name on file aligned with payment activity.

Retention

We keep account, session, and payment logs only as long as we need them for support, disputes, and legal duties. After that, we remove or anonymise what no longer has to stay in the file.

Change requests

If you want a change, send it from the registered email with the exact field and new detail. We will reply with what can be updated, what needs more proof, and which clause applies.

Common questions on our terms

These answers cover the parts of our Terms & Conditions that most often affect account access, device checks, payment references, and data requests. If your situation is tied to a specific clause, send the account email and the related record through chat or email so we can check it against the right log. If access or eligibility is in question, it depends on local law and is available only where local law permits.

You accept them when you create an account, log in after an update, or keep using the site once a new version is posted. If you do not accept a change, stop using the account and contact us.

Yes. The same terms cover mobile browser, desktop browser, and any device switch we record in the session log. If you move from phone to laptop, the account rules do not change, but a re-check may be triggered.

They cover the account name, time stamp, and reference tied to DANA, OVO, GoPay, or QRIS activity. We use that trail to settle disputes, confirm the registered owner, and keep the account log in order.

Yes, when the request comes from the registered contact and the new detail matches the account record. We may ask for a fresh confirmation before changing email, phone, or payout name, then we update the file.

We keep account, session, and payment records only for the period needed for support, dispute handling, and legal duties. After that, we remove or anonymise what no longer has to stay in the file.

Send the clause name, your registered email, and any related receipt or screenshot. That lets us check the exact term faster and reply with the right account history instead of a general answer.

Access depends on local law and is available only where local law permits. If your region is permitted, you can open the account and we will show the full terms before you continue.