Reference

Privacy Policy for your mpoatn account

Our Privacy Policy explains what we collect when you open an account, set your contact details, or ask for a profile change.

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How our policy works in Indonesia

mpoatn Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our policy is built around the data we need to run your account, answer your requests, and keep a clear record of changes. When you submit a profile update, verify a contact detail, or ask for a copy of stored records, we may check the login

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session, the registered email, and the device used for the last action. We keep some records for security, dispute handling, and audit duties, then remove or mask them when the retention window ends. Payment rails such as DANA, OVO, GoPay, and QRIS may send their own
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confirmation signals before a transfer settles, and those signals are handled under the rail provider rules. Where local law allows, you can ask us to correct, export, or delete certain data, and we will tell you which parts must stay on file.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where to send privacy requests

The fastest route is live chat inside your account, where we can open a privacy request and confirm the next step with your registered email.

DATA CARE

How we handle your data

We keep privacy work practical: collect only what we need, protect login access, and let you manage the main settings without waiting on a long back-and-forth.

Data minimisation

We only keep profile details, contact routes, and session records needed to operate your account and answer requests. If a field is not needed for support or legal duties, we do not ask for it.

Cookie control

You can clear cookies in Chrome on Android through Settings > Privacy and security > Clear browsing data, or in Safari on iPhone through Settings > Safari > Clear History and Website Data. That may sign you out.

Login checks

When you reset a password or change your email, we ask for a current login check first. That stops an unverified request from changing the account without your consent.

Retention window

We keep request logs, device records, and support messages only as long as needed for dispute handling, security checks, and audit duties. After that window, we limit or remove personal details.

Change requests

If you want a correction, export, or deletion request, tell us the exact field, the account email, and the last confirmed action. That helps us process the request without guessing.

Who to contact

Use live chat or email for any privacy question. We can explain what stays on file, what can be changed, and which parts must remain because local law requires them.

Privacy questions we hear most

Most privacy questions are about what we store, how long we keep it, and how you can change it. We wrote these answers to help you act quickly from mobile or desktop, without waiting for a long support loop. If your request depends on local law, we will say so plainly and tell you the next step through chat or email.

We keep the details needed to run the account: contact data, login history, device records, and support messages. We do not keep more than we need for the account step you asked us to complete.

Yes. Send the exact field, the right value, and the email on the account through chat or email. We may ask for a current login check before we replace the old record.

On Android Chrome, open Settings > Privacy and security > Clear browsing data. On iPhone Safari, use Settings > Safari > Clear History and Website Data. Clearing cookies may sign you out and reset saved preferences.

We keep records for support, security, dispute handling, and legal duties, then trim or remove them when the retention window ends. Some audit records may stay longer if local law asks us to keep them.

You can ask us to delete or mask certain details where local law allows. Some records cannot be removed right away if they are needed for account safety, payment checks, or legal storage duties.

Use live chat for the fastest reply, or email us if you want a written trail. Both routes reach the same team, and we can confirm the next step from your registered address.

Yes. Some requests can be handled only where local law permits, and we will tell you which parts can move forward. If a request is limited, we will still explain the reason and your next option.

Privacy Policy for your mpoatn account

Where to send privacy requests

How we handle your data

Data minimisation

Cookie control

Login checks

Retention window

Change requests

Who to contact

Privacy questions we hear most

01 What data do you keep about my account?

02 Can I ask for my data to be corrected?

03 How do I manage cookies on my phone?

04 How long do you keep my records?

05 Can I request deletion of my data?

06 Who should I contact for privacy help?

07 Does local law change what you can do?

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